Policies

Detail Master is the world’s largest manufacture of model car detailing accessories for 1:24/25 scale model cars. We have over 350 products that will help you build more interesting, better looking, highly realistic model cars. This site has been designed not just to promote our product line but also showcase some of the best model builders. We have dedicated ourselves to provide you with the best Customer Service possible! 10 day order turn around (Sunday-Thursday), with minimal out of stock items and the highest quality products! We are proud, not only of our product line but all others that we sell on this site. For over 28 years we have been serving you and would like to take this time to thank you for your support. Please note this is a secure site.

Credit Card Payment: The credit card is charged at the time the order is placed. You are not charged for any items that are not in stock. If the credit card is not authorized, you will have to reorder that order. Other Payment Checks and money orders are payable to Modeltyme Designs or Detail Master and are accepted in US dollars only. We process your order as soon as the check/money order is received and cleared. There is a $20.00 penalty charge for each check that is returned or not honored. We also offer you the option to fax, mail, e-mail in your order and you have the option to pay by PayPal and I will request the funds.

Taxes: 8% Sales tax is applied to NY State residence only!

Shipping: We do everything possible to ship in-stock products within 10 days. Please note if we are out of stock on some items your order MAY be delayed. Orders are sent via US Postal Service unless otherwise specified. Orders shipped by small packet mail are insured to a maximum value of US $100. If you wish to insure your order for more than US- $100 you must email me at modeltyme@gmail.com Please provide an address where the order may be delivered reliably during business hours, such as your office or home. US Post will not reroute the package once it has been shipped. Additional shipping charges apply to orders that are re-shipped due to an incorrect address. Please allow appropriate delivery time. All deliveries are subject to weather holds so that your selections are not damaged by extreme temperatures. Customs delays may also occur for shipments outside of the United States. International customers are responsible for any applicable customs charges - please check with your local customs office.

Tampering with Customs Forms: Some of our customers ask us to lower the value on customs forms and write 'gifts' on the official form. We do recognize that some countries charge HIGH taxes on imports. However, tampering with customs forms is against the law and can carry a tremendous liability for our business. Modeltyme Designs/Detail Master will always show accurate values on customs forms. Our customers need to make their packages small, sometimes breaking them in two parcels to avoid large fees by customs. Foreign orders could take up to 6 weeks or more for delivery.

Return Policy: If for any reason a product from this store does not meet your expectation, send it back to us within 2 weeks of delivery in an unused condition, via Insured Mail along with proof of purchase, and we will exchange or refund the purchase price plus applicable taxes. Please indicate your preference for an exchange or refund. Shipping charges are not refundable. Most exchanges and returns are processed within 14 days of receipt.

Damaged: In the unlikely event that a product arrives to you damaged, please call our customer service number 585-482-0970 and we will send you a replacement or assist you in getting a replacement directly from the manufacturer. In the event that an order shipped by US Postal Service is lost en route, we are required to wait for the claim to be processed which can take up to 2 months.

Modeltyme Designs/Detail Master is kept confidential. We do not provide our mailing list to any outside organization. We take all the necessary security measures to protect your personal information.

Terms For Hobby Stores

50% off Detail Master with Credit Cards Only!  Order after discount needs to equal $100.00 or more. Shipping cost will be your responsibility. US Postal Shipping or UPS Ground Shipping. No handling charges will be added to your orders. I will need a copy of your sales certificate and a picture of your store front to verify that you are a hobby shop. We ship all available products within 48 hours and do not keep a list of back orders. Most of our out of stock items are returned to stock within a 3 to 6 week frame unless there is a re-work to be done. Our Detail Master line usually runs at a 95 to 100% fill rate on an average. We carry over 350 items in the Detail Master product line!

Terms For Online Store Only

Credit Card orders only. Our discount rate has changed to 40% off retail on Detail Master Products. You must order $100 after your discount is applied. I need a copy of your sales license. Your shipping cost will be what ever it cost me to ship to you.